Offline question

Customer: Do you know why they might be offline? They have power. Thanks.

Answer: It may be caused by the instability or bad network in the area where the camera is located. You can try the following two ways to solve the issue: 1.Unplug and plug in the camera power. 2.Please try to reset your camera to factory default and add again. Please remember the camera does not support WiFi 5G.